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Return Policy
Shipping, Returns, and Use of Product Policy
Shipping: We drop ship from warehouses all over the United States. Your order will be shipped from the closest warehouse to you that has your requested items in-stock. In-stock orders (not MTO or backordered) will ship within 24-48 Hours of being placed.
Returns:
We understand that sometimes products do not fit the needs of our customers, for one
reason or another. When returning products, we will ask that you follow the steps outlined below:
Contact Your Sales Consultant
Many challenges can be resolved by USA Roller Chains support team. Please call us
at 407-347-3519 or email your sales consultant directly. If we can not resolve the
challenge or answer your questions, a return may be the solution.
Return Goods Authorization (RGA)
1. Contact us immediately and provide your order number.
2. Shipping charges are not refundable.
3. Orders are only returnable within 30 days of the ship date.
4. To be eligible for credit, returned products must be in “New” condition and
remain in the original labeled packaging.
5. Once the return label and packing slip are provided for return, you must drop
off or have the carrier pick up within 10 Business days. To prevent damage
during shipping, pack products securely for transit. Product lost or damaged
during return shipping will not be accepted for a credit.
6. Please include the provided packing slip with the shipment being returned.
7. Made To Order/Custom orders are not eligible for return/credit.
8. An RGA is NOT a credit and cannot be applied to your account. A credit
memo will be issued upon USA Roller Chains' acceptance of the return and
after inspection has taken place.
9. If the product has been stored improperly (including but not limited to the
following: UV Exposure, extreme temperatures, weather, soil,
bacteria/pathogens), it will not be acceptable for return/credit.
10. Depending on the order return scenario, you may be liable for a restocking
Fee and return shipping. These will be deducted from your credit.
Use of product policy:
All products are designed and manufactured for industrial applications only. These products are not designed, manufactured, or otherwise suitable for use on or in all-terrain vehicles (“ATVs”), motor vehicles, dirt-bikes, motorcycles, automobiles, aircraft, aircraft products and grounding, or watercraft. USA Roller Chain & Sprockets and its parent and subsidiary companies are not liable for any injuries or damages resulting from (a) the improper use of the
products and/or (b) the improper or faulty installation of the products.
If you have any questions about the policies above, don't hesitate to get in touch with shipping@usarollerchain.com or sales@usarollerchain.com
USA Roller Chain
13614 Granville Ave. Clermont, FL 34711
USA
(407)347-3519