Shipping policy

Shipping Policy
Effective Date: 4/21/26

At USA Roller Chain and Sprockets, we are committed to providing fast and reliable shipping to ensure your products arrive on time and in excellent condition. Below is an overview of our shipping policy:

Shipping Methods

We primarily ship using UPS and LTL (Less-than-Truckload) freight services. The shipping method used depends on the size, weight, and destination of your order.

Processing Time

  • Same-Day Shipping: Most in-stock items are shipped the same day if the order is placed before 12:00 PM EST on business days (Monday-Friday).
  • Orders placed after the cutoff time or on weekends/holidays will be processed on the next business day.

Delivery Times

Delivery times vary based on your location and the shipping method selected. Estimated delivery times will be provided at checkout. Most in-stock items are delivered 10 days if shipped to any of the contiguous states.

Shipping Rates

Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your order. For larger items or bulk orders, LTL freight rates will apply.

Shipping Destinations

We currently ship to locations within the United States. For international shipping inquiries, please contact our sales team at sales@usarollerchain.com or 407-347-3519.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this information to monitor your shipment’s progress.

Damaged or Missing Shipments

If your order arrives damaged or incomplete, please contact our sales team within 5 business days of receiving your shipment. Be sure to include your order number and photos of the damage (if applicable).

Special Shipping Requests

For expedited shipping, specific delivery instructions, or other special requests, please contact us prior to placing your order.

Contact Us

If you have any questions or concerns about our shipping policy, feel free to reach out to us: