Return Policy


We accept returns for exchange or refund 14 calendar days after delivery of the product. At our sole discretion, after 14 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". The definition of new, unaltered, and unused condition is:

• -without showing signs of wear or damage in any way

• -within 14 calendar days of the delivery date (after 14 days, returns are on a case-by-case basis.)

• -must not be a special order or a custom order

• -unless noted that it cannot be returned or has a different return policy time period other than that 14 days noted in that item's particular item description.

If an item is received damaged or incorrectly shipped by us, please contact your sales consultant immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for a store credit refund.

Refunds are contingent upon inspection of item(s) once we receive it.
There is a Standard 30% restocking fee for returned items that are not being exchanged and are not damaged. Again, you MUST contact us within 7 days of delivery if you intend to return ANY item to our store. Items returned to us AFTER 7 days without contacting us will NOT be refunded.

The customer is responsible for all shipping costs if the seller is not at fault.

Please Email the Sales Consultant you worked with or sales@usarollerchain.com

USA Roller Chain
13614 Granville Ave.
Clermont, FL 34711
(407)347-3519